Refund and Returns Policy

Introduction

At Euro Chems, we are committed to ensuring your complete satisfaction with our products and services. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds.

Returns

Eligibility

• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Time Frame: You have [30 days] from the date of receipt to initiate a return.

Process

1. Initiate Return: Contact our support team via email at  to request a return authorization.
2. Shipping: Once your return is authorized, we will provide you with a return shipping address. Please ensure the item is securely packaged to prevent damage during transit.
3. Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets the return eligibility criteria.

Refunds

Eligibility

• Approved Returns: Refunds are issued for items that meet the return eligibility criteria.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts not due to our error).

Process

1. Notification: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
2. Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [10 business days].

Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Refund Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part.

Exceptions

• Non-Returnable Items: Certain items are exempt from being returned, including perishable goods, hazardous materials, or items marked as final sale.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at . We will arrange for a replacement or refund and cover the return shipping costs.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at . We are here to assist you and ensure your satisfaction.

Thank you for choosing Euro Chems. Your trust and satisfaction are our top priorities.